Yamini Vellore, CIO, Head of Customer Success, Blume Global
It feels too obvious to state that all of us have been impacted by the spread of COVID-19 — both personally and professionally. But that, unfortunately, is our new reality. In response, our team at Blume Global has been working tirelessly to identify ways we can best support our customers as they adjust their plans.
As the head of the Blume Global customer success team, my priority is to ensure our customers continue to receive the same great service now, as they did before this pandemic. This has been a massive undertaking to say the least and I’m extremely proud of our team. They have gone above and beyond to keep things on track, while also adjusting to this new normal in their own lives. Our support and implementation teams are quick thinking problem solvers and dedicated to seeing our customers succeed. A few of the things our team has done over the last several weeks include:
- Supporting our customers while they adjust their plans
- Developed contingency plans to address COVID-19 challenges
- Evaluated and updated existing plans
- Created virtual analysis scenarios
- Increased communication of critical data
While technology does make our lives easier, there is still a lot of critical thought, collaboration across teams, and manual work that goes into what we do. Our commitment to the supply chain ecosystem and our customers has not faltered.
My sincerest thank you to our customers for your patience and support as we continue to adapt our work processes. To our team, I understand the pressures you face, and your hard work does not go unnoticed.
For more information on our response to COVID-19, please visit our response page.